Privacy Policy

1. Introduction

This Privacy Policy explains how InnScience Labs Inc. ("InnScience", "we", "our", or "us") collects, uses, discloses, and safeguards your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (including Alberta's PIPA, British Columbia's PIPA, and Québec's Law 25).

By using the InnScience Platform (our website, applications, and related services), you acknowledge that you have read and understood this Policy.

2. General Terms

• "User", "you", or "your" means any individual or entity using the InnScience Platform, including visitors, Clients, and Service Providers.
• "Platform" or "Site" means https://innscience.ca/ and associated services.
• "Project" means research projects connecting Clients and Service Providers through the Platform.

3. Information Collection

A. Information You Provide

• Contact and Profile Data: name, email, phone number, and account credentials.
• Transactional Data: payment or banking details for billing or disbursement.
• Communications: messages, inquiries, or support requests.
• Promotional Data: voluntary participation in surveys, contests, or newsletters.

B. Information Collected Automatically

• Usage Data: pages visited, session duration, interactions, and referring URLs.
• Device Data: IP address, device identifiers, operating system, and browser type.
• Location Data: city or postal code derived from IP address, or precise data with consent.
• Cookies and Tracking Technologies: used for authentication, analytics, and personalization. You can control cookies via your browser. For details on advertising preferences, visit youradchoices.ca.

4. How We Use Information

We process your personal information to:

• Deliver and maintain the Platform and its functionality.
• Connect Clients and Service Providers for Projects.
• Process transactions and verify identity.
• Provide customer support and resolve disputes.
• Conduct analytics and improve our services.
• Send administrative, legal, or promotional communications (with consent when required).
• Detect, investigate, and prevent fraud or unauthorized activity.

All processing is based on your consent, contractual necessity, or our legitimate business interests.

5. Approved R&D Communications

We may send aggregated, anonymized insights or research-related updates relevant to your field. Direct contact information will only be shared with your express consent.

6. Information Sharing

We disclose personal information only as necessary:

• Service Providers (Third-Party Agents): for hosting, payments, communications, and fraud prevention, bound by written data-processing agreements.
• Other Users: to enable verified Client-Provider collaboration and resolve disputes.
• Legal Requirements: where required by law, subpoena, or regulatory authority.
• Business Transactions: in mergers or acquisitions, under confidentiality protection.
• Public Profiles: limited professional information you choose to make visible.

We never sell personal information.

8. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information.
• Request correction, deletion, or portability of your data.
• Withdraw consent to marketing or optional processing.
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC).

Submit requests at privacy@innscience.ca. Verification may be required.

9. Information Retention

We retain personal data only as long as necessary to fulfill stated purposes, comply with legal obligations, or resolve disputes. Anonymized data may be retained for research and analytics.

10. Transfer of Data

We may store or process data outside Canada (e.g., the U.S.). When transferred, contractual clauses and technical safeguards ensure equivalent protection under PIPEDA and Law 25.

11. Information Security

We apply administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, or disclosure.

However, no system is completely secure; transmission is at your own risk. Maintain the confidentiality of your password and credentials.

12. Data Breach Notification

In the event of a breach posing a "real risk of significant harm," InnScience will:

• Notify affected individuals and the OPC as required by PIPEDA.
• Maintain a record of all breaches for a minimum of 24 months.

13. Children Under 13

We do not knowingly collect personal information from children under 13. If such data is identified, it will be deleted promptly.

14. Notification of Changes

InnScience reviews this Policy periodically. Updates will appear on the Site with a revised "Last Revised" date. Material changes will be communicated via email or site notice before taking effect.

15. Jurisdiction-Specific Provisions

This Policy complies with federal and provincial privacy laws, including PIPEDA, AB PIPA, BC PIPA, and Québec Law 25. Users in other jurisdictions may have additional rights under local laws.