Sourcing Scientific Equipment.
Analysis of pains...
Talking with customers we have identified some constraints when it comes to sourcing scientific equipment in emerging countries.
Speaking with the customers we have identified some dissatisfaction with their current suppliers.
Devices arrive damaged or defective
Expensive equipment sometimes arrives damaged or defective because it was not tested prior to final delivery.
Unexpected Delays to delivery
Many suppliers fail to keep customers informed about delivery progress.
Frustrated dealing with multiple suppliers
Most suppliers will only offer their preferred brands which usually don’t cover all our customers’ requirements. Often, the only way around this is working with multiple suppliers which is complicated and time-consuming.
Difficulty balancing performance and budget
Typically working with a fixed budget, our customers have demanding and specialized requirements. Our customers are busy and need support and advice in purchasing in a complex market in order to avoid purchase error.
Insufficient post-sales support
After the equipment is delivered, our customers often have difficulty reaching their suppliers for post-sales support. Interruptions in equipment performance represent lost money and missed deadlines.
Customer Value Benefits
Unlike our competitors, InnScience is committed to providing:
Routine equipment testing
We will test your equipment prior to delivery except in cases where to do so would adversely affect the equipment.
Robust delivery tracking
We will keep you informed of the location of your package until it arrives in your lab.
Support for optimum equipment selection
Our sales agents are supported by a smart platform to secure the most appropriate high-quality and affordable equipment according to our customer’s budget.
Ongoing support. Quick personalized response
We support and maintain our customer’s equipment to minimize the risk of delay
We work for you, not the manufacturer.
We have established relationships with many manufacturers however we will recommend the best product for your specific needs and ensure